We are in the middle of a big warehouse move at the moment, and as of this, our phone lines are not operational as they haven not been connected yet.
It is business as usual for all orders and email support, please use the contact form on the contact page for any urgent messages. Sorry for any inconveniences caused.

Payment

Petology accepts Visa, Mastercard and American express payments. All our credit card payments are processed through our safe payment gateway (eWay). We also accept PayPal payment via your PayPal balance or credit/debit card. Please note: Orders will not be processed until payment has been received (and cleared) in full.

PayPal Payments

Australia's favourite way to pay online. PayPal accepts Visa, MasterCard and also direct bank deposits via eCheque. If your payment via PayPal is being taken from your bank account as an eCheque, please allow several days for the payment to clear. Payments paid by PayPal balance or credit card are however instantaneous. PayPal is the fastest way to pay at Petology.

Credit Card Payments

eWay is a leading global merchant and omnichannel payment services provider, allowing businesses to accept secure credit card payments 24/7 from customers around the world. eWay accepts American Express, Visa & MasterCard credit & debit cards.

 

Payment Confirmation

Every payment method will send you some form of confirmation message. If you do not receive a payment confirmation message and it has been longer than 7 business days, please contact us. This my indicate an issue with your payment which we will sort out for you. 

New Zealand Payments

If you are purchasing from the land of NZ, we only accept PayPal payments. You can use your credit card via PayPal.